Refund and Returns Policy

At Hush Yarn, we want you to be delighted with your purchase. Due to the nature of our products, we have a specific policy to ensure quality and fairness for all our crafting customers.

Eligibility for Returns & Refunds:

  • You have 14 days from the delivery date to initiate a return for unused skeins/hanks.

  • To be eligible for a return, yarn must be in its original condition, unopened, with labels intact, and in the original packaging (e.g., the twist-tie or band must be secure).

  • Your order number is required for all returns.

Non-Returnable Items:

  • Used or Opened Yarn: For hygiene and craft-specific reasons, we cannot accept returns on any yarn that has been wound, opened, partially used, or shows any signs of use.

  • Custom or Special Orders: This includes dyed-to-order colorways or bulk orders purchased with a discount.

  • Patterns & Digital Downloads: These are non-refundable.

  • Sale Items: Clearance or discounted yarn is sold as-is and is final sale.

  • Tools & Accessories: Must be unused and in original packaging.

How to Initiate a Return:

  1. Contact Us: Email us at support@hushyarn.icu within 14 days of delivery with your order number and the reason for your return.

  2. Get Approval: We will review your request and provide a Return Merchandise Authorization (RMA) number and return address if approved.

  3. Ship It Back: Carefully package the unused yarn and mail it to the address provided. The customer is responsible for the cost of return shipping. We highly recommend using a tracked and insured service.

Refunds:

  • Once we receive and verify the returned item(s), we will notify you via email about the status of your refund.

  • If approved, your refund will be processed to your original payment method within 5-7 business days. Please allow time for your bank or credit card company to process the refund.

  • The original cost of shipping is non-refundable.

Defective or Incorrect Items:

  • If you receive a defective skein (e.g., tangles, knots, dyeing issues) or an incorrect item, please contact us immediately at support@hushyarn.icu with photos of the issue. We will gladly cover the return shipping cost and send a replacement or issue a full refund.